Data Scientist- Generative AI

What you’ll do

As a Data Scientist, you will play a key role in the development and implementation of AI solutions within Customer Success. You will work on high-priority initiatives, applying your technical skills to build world-class customer experiences and contribute to innovative practices across the wider Woolworths Group.

• GenAI System Development: Contribute to the design, development, and implementation of advanced Generative AI systems to transform our customer interactions across chatbots, call centres, and other digital touchpoints.
• Machine Learning Model Development: Develop, test, and deploy machine learning models, working on everything from feature engineering and model selection to performance monitoring.
• Data-Driven Problem Solving: Work closely with stakeholders to understand business problems, identify opportunities, and apply advanced analytical and data science methodologies to deliver solutions.
• End-to-End Project Contribution: Participate in the end-to-end data science project lifecycle, from wrangling unstructured verbatim data and building models to deploying robust solutions into production.
• Stakeholder Communication: Clearly communicate your findings and the value of your work to both technical and non-technical audiences.

What you’ll bring

We are looking for a curious, hands-on, and collaborative problem-solver with a passion for applying cutting-edge AI to real-world challenges. You are a skilled practitioner who is eager to learn and contribute to a high-performing team and bring commercial experience in a data science role applying AI/ML techniques to solve business problems.    

• Relevant tertiary qualifications in Data Science, Computer Science, Statistics, 
• Generative AI: Hands-on experience with LLMs and Generative AI systems, including prompt engineering, Retrieval-Augmented Generation (RAG), and using orchestration frameworks like LangGraph or Google ADK.
• Machine Learning: Experience with the end-to-end design of ML models, including feature engineering, model selection, hyperparameter tuning, and model evaluation.
• Tooling: Proficiency in a Python-first stack. Familiarity with the modern Generative AI toolkit, including prompt optimization frameworks like DSPy and evaluation tools such as DeepEval and Ragas.
• Cloud & Deployment: Experience with a major cloud platform (GCP preferred) and an understanding of MLOps principles, including CI/CD and containerization (Docker).
• Data Application and Prototyping: Experience building interactive prototypes or data applications using Python frameworks like Streamlit or Dash.

What you’ll experience

• Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• High impact role supporting our teams who enrich our communities. 
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.