AI Analyst

Operations

Are you a strategic thinker with a passion for using AI to drive business value?We're building a world-class internal AI Value Creation team to help every department—from Marketing to Customer Success to Product and Engineering—unlock meaningful, measurable value with AI. As a Business Analyst on this team, you'll operate like an internal consultant, embedding yourself in business functions to identify and define the highest-value AI use cases. Your mission is to be on the front lines of a company-wide AI transformation, acting as a key partner who can translate strategic goals into tangible business impact.

On a typical day, you might:

• Conduct interviews and discovery sessions with stakeholders across departments (Marketing, Product, Customer Support, etc.) to uncover pain points, inefficiencies, and opportunities for AI-driven improvements.
• Analyze and document current workflows and operational processes to pinpoint areas where AI can automate, augment, or optimize business activities.
• Stay up to date on emerging AI tools and trends, evaluating which solutions best align with the company's strategic objectives and SaaS model.
• Collaborate with AI engineers and data scientists to evaluate the technical feasibility of use cases, and build business models that estimate ROI, cost savings, or efficiency gains.
• Convert technical assessments into executive-friendly presentations and narratives that clearly explain AI’s potential impact in business terms, including metrics non-technical leaders understand.
• Develop structured opportunity assessments and prioritization models that weigh business value, complexity, and organizational readiness to guide investment decisions.
• Run ideation workshops and co-creation sessions with departments to shape AI initiatives, while partnering with Ops, Finance, and Analytics teams to validate assumptions and promote change adoption.
• Monitor the progress of AI pilots and implementations, define success metrics, coordinate across teams to resolve blockers, and maintain a repository of validated use cases and business impact stories.

The ideal candidate will bring:

• 5+ years of hands-on experience in business analysis, internal consulting, or transformation roles—preferably in SaaS, tech, or data-driven organizations.
• Proven experience driving strategic or technical initiatives across multiple business units.
• Strong analytical and problem-solving capabilities; the ability to break down complex systems and find leverage points.
• Familiarity with AI/ML concepts, especially their application in real-world business processes.
• Experience building business cases, performing cost-benefit analyses, and modeling ROI.
• Excellent interpersonal and communication skills; you can translate between technical teams and business stakeholders with ease.
• Comfortable operating in ambiguity and driving clarity through structure and insight.

Compensation:

$ 92,000 - 126,000 (per year salary)

Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives, or other role-specific compensation that the role may be eligible for. ActiveCampaign believes in and is committed to equitable compensation practices. The salary range provided above is a good-faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate’s skills, experience, and work location.